Account & Data Deletion Request
For the app VelVegas (also branded as Velvet Vixens / VV) on the Apple App Store
Developer entity: KLA Holdings Limited
Contact Us
To request account deletion or data deletion, please send an email to:
Deletion Options
We provide two options for managing your data:
Option 1: Delete Data Only (Keep Account)
You can request to delete your personal data while keeping your account active.
Email subject: "Data Deletion Request - VelVegas"
Data that can be deleted:
- Game progress and statistics
- Intimacy levels with characters
- Unlocked content and achievements
- Personalized settings and preferences
Data that will be retained:
- Your account (login credentials)
- Purchase history (for customer support)
Option 2: Delete Account and All Data
You can request to permanently delete your account and all associated data.
Email subject: "Account Deletion Request - VelVegas"
All data will be permanently removed:
- User profile information
- Game progress and statistics
- Intimacy levels with characters
- Unlocked content and achievements
- Any personalized settings
Information Required
Please include the following information in your email:
- Your registered email address (Google/Facebook login email)
- Your User ID (if known, can be found in app settings)
- Which option you prefer (Data Only or Full Account)
- Reason for deletion (optional)
Data Retention Policy
Some data may be retained for legal or business purposes:
- Purchase records (for tax/legal compliance) - retained for up to 7 years
- Anonymized analytics data (cannot identify you)
Processing Time
Your deletion request will be processed within 30 days of receiving your email. You will receive a confirmation email once the deletion is complete.
Important Notes
- Data deletion and account deletion are permanent and irreversible
- You can create a new account after deletion, but previous data cannot be recovered
- If you only delete data (Option 1), your account remains active and you can continue using the app